Success Stories
Success Stories: Public / Citizen Concerns
| Project Scorecard™ Evaluation Statement | ||
| • | Public Awareness and Satisfaction – “We will keep the public informed about this project and will address citizens’ needs and concerns to eliminate backlash to municipal administrators and elected officials.” | |
| Problem Identified in Project Scorecard™ | ||
| • | Municipal administrators and elected officials were included as participants in the Project Scorecard™. They reported several specific complaints that they had received from irate citizens due to excessive dust, noise and traffic delays. As well, project personnel were having problems on-site with citizens living near the project, and also the travelling public. As a result of these complaints, relationships between the municipality and the project team were also suffering. | |
| Actions Taken | ||
| • | As a result of the concerns identified in the Project Scorecard™ Report, a special meeting was held between the project management team and municipal administrators and elected officials. Specific remedies were developed to address the concerns, including improving dust and noise control and improving communications through a special website that was identified on project signage. Future Project Scorecards™ showed that public and citizen concerns were virtually eliminated, resulting in a smoother running project and improved relations between the project team and municipal representatives. | |
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